Shipping
Where do you deliver?
Anywhere in Australia, including PO Boxes and parcel lockers where the carrier allows.
How much is shipping?
Standard shipping is free on every order. You'll see the final total at checkout before you pay.
How long will my order take?
Our products ship from Australian warehouses. Orders are usually dispatched within 1–2 business days, and most arrive within 2–8 business days of dispatch. Regional and remote areas can take a little longer.
Can I track my order?
Yes. We email you a tracking number as soon as your order ships. If tracking hasn't moved for 5 business days, get in touch and we'll chase it up.
Will my order arrive in one box?
Not always. Items can ship separately, so you may get more than one parcel.
Returns
Something arrived faulty or damaged. What do I do?
Email us your order number and a photo. We'll fix it with a refund or replacement, and we cover return postage for faulty items. Your rights under the Australian Consumer Law always apply.
Can I return something if I change my mind?
Yes, within 30 days of delivery, as long as it's unused and in its original packaging. For hygiene reasons, used bedding can't be returned for change of mind.
How do I start a return?
Email us with your order number before sending anything back, and we'll reply within 2 business days with instructions. Full details are in our refund policy.
Sizing
Which bed size should I choose?
Measure your dog from nose to the base of the tail while they're lying stretched out, then add 10–20 cm. Compare that with the bed size on the product page.
Still have a question?
Contact us and we'll reply within 2 business days.